Refund policy

Refund policy

Last Updated: 6/17/2026

At Zorvna, customer satisfaction is important to us. If your purchase does not meet your expectations, we provide a straightforward and convenient return process to help make things right.

Order Cancellations

Orders may be canceled within 24 hours of being placed by contacting us at [info@zorvna.com] To help us process your request as quickly as possible, please include your order number in your message.

Requests submitted after the 24 hour cancellation window may not be accommodated, as your order could already be undergoing processing. Once an order has been shipped and handed over to the carrier, it can no longer be canceled.

If your order has already been dispatched, you may be eligible to return the item once it has been delivered, subject to the terms and conditions outlined in this Return & Refund Policy.

30-Day Easy Returns

Eligible items may be returned within 30 days of the date your order is delivered.

To qualify for a return, the item must remain:

  • Unused

  • In their original condition

  • Returned with original packaging, tags, accessories, and any other materials received with the product.

Our customer support team will be available to guide you through each step of the return process and provide assistance as needed.

Restocking Fee: $0 — No restocking fees will be applied to eligible returns.

Return Policy Overview

  • Return Window: Within 30 days of the delivery date of your order.

  • Condition:Returned items must be unused, remain in their original condition, and include all original packaging, tags, accessories, and accompanying materials.

  • Easy Returns: Our customer support team will assist you throughout the return process and provide guidance every step of the way.

  • Restocking Fee: None

Return Costs

Defective or Incorrect Products

There is no cost to the buyerif the product:

  • Does not match the item you ordered

  • Arrives damaged as a result of shipping or carrier handling

  • Contains a manufacturing defect or arrives with a functional issue

Customer Remorse (Change of Mind)

The buyer is responsible for the actual return shipping cost if:

  • An incorrect product was selected or purchased at the time of ordering.

  • The item is not the appropriate size or does not fit as expected.

  • The item is no longer needed or wanted.

Original shipping costs are non-refundable.

How to Return an Item

  1. Contact Us
    To initiate a return request, please contact [info@zorvna.com] and include your order number along with the reason for the return.


  3. Pack Your Item
    Carefully package the item in its original packaging and ensure that all accessories, tags, manuals, documentation, and included components are returned with the product.

  4. Send It Back
    Once your return has been approved, please send the item back using the instructions provided in your return authorization email. You may use the recommended carrier or shipping method outlined in the return instructions.

Refund Process

  • Inspection: After your returned item has been received, it will be reviewed and inspected to verify that it complies with the requirements outlined in our return policy.

  • Refund Timing: Once your return has been approved, the applicable refund will be issued and processed. Please allow up to 7 business days to be issued to the original payment method used for the purchase, depending on the processing times of your bank, credit card issuer, or payment provider.


Exchanges

We offer exchanges for eligible items. If you would like to exchange a product for a different size, color, or alternative item, please contact us at info@gmail.com. Our customer support team will be happy to assist you and guide you through the exchange process as quickly as possible.

Order Not Delivered

If your order has not been delivered within the estimated delivery timeframe, please contact us at info@gmail.com and provide your order number. We will work directly with the shipping carrier to investigate the status of your shipment. If the package is determined to be lost in transit, we will, at our discretion, either issue a full refund to your original payment method or send a replacement item at no additional charge.

Non-Returnable Items

Certain products may not be eligible for return due to health, hygiene, or safety considerations. Any items that are excluded from our return policy will be clearly identified as non-returnable on the applicable product page.

Changes to This Policy

We may modify, revise, or update this Return & Refund Policy at any time. Any changes will be posted on this page and reflected by an updated Last Updated date. We encourage customers to review this policy periodically to stay informed of any updates. Your continued use of our website following the publication of any changes constitutes your acceptance of the revised Return & Refund Policy.

Questions?

For additional information or assistance, please visit our FAQs page or reach out to our customer support team.

Contact Information

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

Store Email: info@zorvna.com

Store Phone: +14692462847

Store Address: 10405 E Northwest Pkwy N, Dallas, TX 75238

We do our best to reply to your e-mail within 1–2 business days.